You may request a return of any unopened and unused product purchased from Moon Bath within 7 days of the date you received your order. We reserve the right to accept or deny the return on a case-by-case basis. Before returning any products via mail please email email@example.com with your order number and the reason for the return request.
For returns via mail, the product must be carefully packaged. You are responsible for return postage and any damage incurred on the return shipment.
Refunds will only be issued for unopened, unused or defective items. If your request for a refund is approved by Moon Bath, you will receive a full refund in the original form of payment. Merchandise damaged in shipment may be returned for a full refund but a request for such a refund must be asked of Moon Bath within 48 hours of delivery.
Once your return has been received, a refund will be issued within 7 business days and an e-mail confirmation will be sent. Failure to contact Moon Bath with your order number and reason for refund request before mailing back product may result in significant delays in obtaining a refund. Moon Bath reserves the right, at its sole discretion, to reject any return or request for refund. Shipping and handling charges are non-refundable.