We are committed to your satisfaction with our products as well as your experience interacting with our company!


Mistakes happen from time to time! If there is ever a discrepancy between what you ordered and what you received, we will happily be sure that you get what you're looking for. Please email hello@moonbath.com to discuss any discrepancies. 

Shipping Questions And Challenges

We use USPS to ship our products, as we have found them to be cost effective and very reliable. You can track your package here using the tracking number in your shipping confirmation email. Please note that we do not re-ship products that the USPS has confirmed "Delivered" on the tracking page. If your package was confirmed delivered but you did not receive it into your hands, we recommend that you speak with your family, roommates and neighbors to see if anyone else brought in the package (this happens more often that you might think!). If the package is still unable to be located, please follow the instructions on the Claims Page on the USPS website. For that purpose, please note that the "sender mailing address" is PO Box 18136 Boulder, CO 80308. If your shipping address is outside of the United States, please contact your local postal service to inquire about the status of your package. If you have additional questions or need supplemental information to file your claim, please email hello@moonbath.com.

Order Cancellations

We understand when plans change! If for any reason you need to cancel your order, please do so within 24 hours of its placement by emailing hello@moonbath.com with your request and reason. Once your order has been shipped, we are unable to cancel it, and you will be asked to follow the return and refunds procedures.